The ISO/IEC 17025 describes the criteria for competence in the arena of calibration and/or testing laboratories. The focus of ISO 17025 internal auditor training for testing laboratory management system training is based on this standard. The ISO/IEC 17025 testing laboratory internal auditor training course prepares laboratory personnel to conduct effective and robust internal audits, satisfy accreditation requirements (such as INAB, UKAS, ANAB, NABL), and evaluate technical and management system performance. Note: this document references ISO/IEC 17025 as the testing laboratory quality management system standard that provides the context for the internal audit. However, this course does not address ISO/IEC 17025 in detail and does not aim to equip learners with the knowledge and skills to determine conformity, or otherwise, with ISO/IEC 17025. Learners requiring the knowledge and skills to conduct the entire Testing Laboratory Quality Management System audit against ISO/IEC 17025 should be directed to attend an Exemplar Global Certified LQMS ISO/IEC 17025:2017 Lead Auditor (PR364) course. All attendees will be provided with a digital copy of the ISO/IEC 17025:2017 Standard Requirements upon registration/booking. The digital copy of the ISO/IEC 17025:2017 standard is a view only document and may not be downloaded or printed. Attendees may also bring a licensed copy of the standard purchased from an authorized ISO Standards Organization such as [NSAI, BSI, ANSI, ISI].
PT 364 ISO/IEC 17025:2017 Internal Auditor Training Course
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Prior Knowledge Requirements
Recommended prior knowledge: FD363 ISO/IEC 17025:2017 Foundation (LQMS)
Management systems
The Plan, Do, Check, Act (PDCA) cycle
The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.
Quality management
The fundamental concepts and the seven quality management principles (see ISO 9000)
The relationship between quality management and customer satisfaction.
ISO 9001
An understanding of the requirements of ISO/IEC 17025 and the commonly used quality management terms and definitions, as given in ISO 9000, which may be gained by completing an Exemplar Global Certified ISO/IEC 17025: 2017 Foundation (LQMS) Training course or equivalent.
Virtual Technology Requirements
To participate in the virtual training sessions, you will need:
- Workplace Networks & VPN Connections
- In our experience, Workplace IT environments’ internal configurations and available software can vary (new or old), and there may be various limitations or other restrictions in place, and as such, the functionality of any Learning Management System (LMS) may be impacted, restricted, and may not perform well.
- The use of a VPN connection can result in poor performance and interfere with the SSO (Single Sign On) that connects users from our website and associated applications to their eLearning modules. We strongly recommend ensuring you are disconnected from a VPN or Proxy Server if experiencing any issues with accessing the eLearning modules.
- Recommended Operating Systems
- Windows 7/10, macOS Sierra, iPad iOS 10
- Mobile Devices
- The Kelmac Group Academy LMS is not available on a mobile app at this time. We recommend using a web browser on a mobile device to complete any eLearning modules. However, if completing any final assessment, we recommend completing it via a desktop browser.
- Internet Speed & Reliability
- We recommend using an internet connection of 256 Kbit/sec or faster, which will ensure that you can successfully access our eLearning modules. A stable connection is important to ensure you do not experience any outages during the completion of any module or any final assessment (s).
- Recommended Internet Browsers
- Google Chrome 32-bit version 50 or later (most recommended)
- Safari 10 or later
- Note: Add-ons and toolbars can affect any browser’s performance.
- Recommended Settings
- We recommend that the following settings be enabled:
- Cookies
- Pop-ups (in both Internet browsers and security software)
- JavaScript
- Plugins
- Latest Version of Adobe Flash Player
- Latest Version of Adobe Acrobat Reader
- To view all resources made available within our LMS, you will probably need Microsoft Office (Word, Excel, PowerPoint) or an equivalent (i.e. Open Office, Viewer) installed.
- Virtual Learning Technology Requirements
- General
- Laptop or desktop computer (Note: A tablet or mobile device is not suitable for this training)
- Advisory: Certain features ONLY work on the laptop/desktop version & each Learner will be required to actively participate in online exercises/assignments via virtual breakout rooms in groups
- Webcam – Built-in or USB plug-in
- Advisory: This is required to be enabled for the duration of any live or group exercises, as 100% attendance & participation are required on all virtual workshops. We must be able to verify attendance during live sessions and during any virtual breakout sessions.
- Speakers and a microphone – Built-in or USB plug-in. We strongly recommend a headset for this training.
- Advisory: A headset will ensure that each Learner can effectively communicate & listen. Plus, a headset will provide a better filter for any background noise or interference that may impact the Learner experience, and that of other Learners.
- Internet connection – Minimum of 1.0 Mbps
- Advisory: Naturally, each Learner should ensure that they have reliable access to the Internet during the training, either through a suitable Wi-Fi or wired connection. Any disruptions may cause difficulties during the training and, in certain cases, if large portions of the training are missed, a Learner may not be able to complete the program (Certification Criteria may not be met).
- Zoom Workday
- This is the platform we use for video and team collaboration. Approximately 1 week in advance, a calendar invite including a link to access training material where the course documentation & resources are located. This team’s environment will also be used for submitting/sharing completed individual and team-based assignments.
- We will be sharing access with the EMAIL ID that was provided to us when each Learner was registered for the course.
- It is important that each Learner verifies that they can access the Zoom Workday platform successfully in advance of the live workshops to avoid delays or their planned attendance being impacted by not being able to access the Zoom Workday platform during the training.
- For support with accessing the Zoom Platform, please contact one of our representatives for assistance in advance of the start date to ensure you can gain access on the date of your training.
- Mimeo DRM Application - Digital Course Material
- This is the platform we use
Course Overview
The aim of internal auditing for testing laboratory management system training is based on the ISO/IEC 17025 standard. The ISO/IEC 17025 testing laboratory internal auditor training course prepares laboratory personnel to conduct effective and robust internal audits, satisfy accreditation requirements (such as INAB, UKAS, ANAB, NABL), and evaluate technical and management system performance.
The course includes hands-on workshops to prepare you for real-life testing laboratory auditing situations. You’ll learn to manage the audit lifecycle process and complete reporting.
This is a two-day, Learning Consultant-led training course, either In-Person or Virtual delivery. There are two short online tests that need to be completed within 30 days post-delivery of the class, a theory test and a practical auditing skills competency test.
Note: this document references ISO/IEC 17025 as the testing laboratory quality management system standard that provides the context for the internal audit. However, this course does not address ISO/IEC 17025 in detail and does not aim to equip learners with the knowledge and skills to determine conformity, or otherwise, with ISO/IEC 17025. Learners requiring the knowledge and skills to conduct entire Testing Laboratory Quality Management System audit against ISO/IEC 17025 should be directed to attend an Exemplar Global Certified LQMS ISO/IEC 17025:2017 Lead Auditor (PR364) course.
All attendees will be provided with a digital copy of the ISO/IEC 17025:2017 Standard Requirements upon registration/booking. The digital copy of the ISO/IEC 17025:2017 standard is a view only document and may not be downloaded or printed. Attendee's may also bring a licensed copy of the standard purchased from an authorized ISO Standards Organization such as [NSAI, BSI, ANSI, ISI].
Learning Objectives
This ISO 17025 Internal Auditor Training and ISO 17025 Internal Auditor Course provides learners with the knowledge and skills to achieve the following objectives:
Knowledge
With reference to the PDCA cycle, explain the process-based Testing Laboratory Quality Management System model for ISO/IEC 17025:2017 and the role of an internal audit in the maintenance and improvement of a testing laboratory quality management system.
Explain the role and responsibilities of an auditor to plan, conduct, report, and follow-up an internal testing laboratory quality management system audit, in accordance with ISO 19011:2026.
Skills
Plan, conduct, report, and follow-up an internal audit of part of a Testing Laboratory Quality Management System based on ISO/IEC 17025:2017, and in accordance with ISO 19011:2026
Our Methodology
Introducing our skilled Consultants!
Gerard Kelly
Principal Consultant
Syllabus breakdown
Introduction and Welcome
- Course Introduction and Welcome
- Course Certification
- Course Learning Objectives
- Course Program/Rules
- Auditor Certification
- Privacy, Data Processing, Special Considerations,
- Course Materials
- Virtual Platform Overview
- Learner Support
Introduction to ISO/IEC 17025:2017
- Purpose and Benefits of a Testing Laboratory Quality Management System
- ISO 17025:2017 Overview and Structure
- Management System Principles and their relevance
- ISO/IEC 17025:2017 Process Model
- ISO/IEC 17025:2017 Key Concepts
- ISO/IEC 17025:2017 Terminology
- ISO/IEC 17025:2017 Requirements [Overview only]
ISO 19011:2026 Purpose, Scope and Requirements
- Overview and Context
- Introduction, Scope and Structure
- Terminology
- Audit Principles
- Audit Program
- Audit Life Cycle
- Auditor Roles and Responsibilities
- Auditor Behaviors
- Auditor Competency, Evaluation and Performance
Audit Initiation and Preparation
- Audit Initiation
- Audit Risks and Opportunities
- Audit Plan Exercise
- Audit Checklist Exercise
Conducting the Audit
- Audit Meetings
- Opening Meeting Role Play Exercise
- Audit Evidence
- Audit Findings
- Collecting Audit Evidence Exercise
Audit Reporting
- Audit Conclusion Statement/Audit Report
- Closing/Exit Meeting Role Play Exercise
- Audit Post-Delivery Activities
- Extent Analysis, Root Cause Analysis, Correction, Corrective Action
Class Close
- Summary/Review of Learning Objectives
- Training Certificate
- Class Evaluation
- Class Close
Frequently Asked Questions
Testing Laboratory personnel responsible, Laboratory Managers and Technical Test Laboratory personnel for planning and scheduling an internal audit program for 17025:2017 and those who must perform audits to 17025:2017, manufacturing, suppliers, managers, or anyone interested in conducting first-party, second-party Test Laboratory Quality Management System audits.
Yes, this is an Exemplar Global Certified Internal Auditor Training Course, see their website and Approved Training Organization. The course is aligned to recognised Internal Auditor learning requirements for ISO/IEC 17025 in the test Laboratory Quality Management System context. Successful completion supports learners who are seeking to meet the training requirement for Exemplar Global Internal LQMS Auditor registration, subject to Exemplar Global Auditor registration criteria in force at the time of application.
Yes, learners should already be familiar with the requirements of ISO/IEC 17025, or should have successfully completed a Fundamentals course beforehand. This is a recommended prerequisite for attending the course, as it provides the essential background knowledge needed prior to attending Internal Auditor training. Having this prior understanding will help ensure that you can fully engage with the audit lifecycle activities covered during the course, including planning, conducting, reporting, and following up internal audits based upon the management and technical requirements of ISO/IEC 17025.
This course is the right level if your goal is to become competent to perform internal audits within a Testing Laboratory Quality Management System against the requirements of ISO/IEC 17025. The course is practical, hands-on and skills-based, covering audit planning, evidence gathering, findings writing, and reporting. If you are completely new to ISO/IEC 17025, a Fundamentals course may be the best first step before progressing to Internal Auditor training.
If you are in any doubt, please ask to speak with a Kelmac Group Academy Representative or Learning Consultant
The delivery format for your course will be confirmed at the time of registration. If your cohort is delivered virtually, the training will take place on the Zoom Workday platform, and you will receive the relevant joining instructions, access details, and platform guidance in advance. To participate effectively, you will need a stable internet connection and a laptop, desktop, iPad, or other tablet device that supports the required platform, together with working audio and an active web camera. For further details see the technology requirements for a virtual delivery.
The course is practical and interactive, using a wide variety of recognized accelerated learning techniques, with a strong focus on applying audit methods in a realistic Testing Laboratory Quality Management System audit context. It includes consultant-facilitated activities aligned to the ISO 19011 audit lifecycle, using a Test Laboratory Quality Management System case study. There is also a strong emphasis on auditor behaviors, audit tools and techniques, and evidence-based evaluation throughout the learning event.
Yes, there is an Internal Auditor online examination post-delivery of the class. The first test covers the theory and knowledge based competencies and the second test covers the practical auditor skills/competencies. Both tests are online and learners have 30 days to complete the examination and two tests.
In addition, the Learning Consultant carries out regular in-class summative assessments during the learning event, using a variety of planned individual and team based exercises, role plays and observations. Full attendance is required, and successful completion is based on attendance together with satisfactory in-class assessment outcomes.
Learner attendance and summative assessment including examination results is published within the Kelmac Group Academy EPR platform/Website and shared with the Learner via the Learner Dashboard.
The Kelmac Group Academy LQMS course is arguably the most hands-on, interactive encompassing the most comprehensive learner competency assessment in the conformity assessment industry. The aim is to equip the learner to with the best knowledge and internal auditor skills and to provide the learner with the competence to start internal audits as soon as they return to their Test Laboratory.
The Kelmac Group Academy is one of the few multi-accredited Training providers that provides the learner with access to course materials upon registration/booking.
Course material includes the following:
Comprehensive and instructionally/graphically designed Learner Manual. Learners can print the Learner Manual prior to the Strat of the class, during the class delivery or up to 12 months post delivery of the class
View or Read only access to relevant standards, e.g. ISO/IEC 17025, ISO 19011
View or Read only Laboratory Quality Management System Case Study
Downloadable document templates that may be used by the learner post-delivery of the class
View or Read only access to useful resources
An ISO 17025 Internal Auditor course teaches you how to initiate, plan, conduct, report, and follow up internal audits against ISO/IEC 17025:2017 requirements. You will learn audit principles, audit evidence collection, identifying conformities/nonconformities, documenting findings, and supporting continual improvement within laboratory technical and QMS activities.
ISO 17025 Internal Auditor training develops the practical knowledge and skills needed to conduct effective vertical and horizontal laboratory audits. It covers audit initiation, planning, interviewing personnel, reviewing documented information, gathering objective evidence, evaluating compliance, recording findings, preparing audit reports, and audit follow-up.
An ISO 17025 Internal Auditor typically conducts vertical audits within a laboratory as part of its internal audit programme. An Auditor/Lead Auditor conducts horizontal and full management system audits, and generally has broader responsibility for managing an audit team, planning and leading audits, coordinating audit activities, and reporting overall audit results.
ISO 17025 Internal Auditor training can benefit testing and calibration laboratories that operate or are developing a management system based on ISO/IEC 17025:2017. It is relevant to laboratory personnel responsible for quality, compliance, auditing, technical operations, and management system requirements.
The course provides an overview of the technical and quality management system requirements of ISO/IEC 17025:2017, including impartiality, confidentiality, structural requirements, resource requirements, process requirements, management system requirements, and documented information, with the main focus on internal auditing. The training focuses on how these requirements can be evaluated during an internal audit.
ISO 17025 Internal Auditor training teaches you how to compare laboratory processes and documented information against applicable ISO/IEC 17025:2017 requirements based upon ISO 19011:2026. You will learn how to gather objective evidence, recognize gaps or nonconformities and conformities, document audit findings clearly, and support appropriate corrective action.
After completing an ISO 17025 Internal Auditor course, you can apply your auditing knowledge and skills within analytical laboratories and/or cablibration companies that use ISO/IEC 17025:2017. Depending on your role and experience, you can contribute to internal audit programmes, evaluate management system conformity, identify improvement opportunities, and support laboratory and/or calibration company’s readiness for accreditation-related assessments.
Virtual Technology Requirements
To participate in the virtual training sessions, you will need:
- A current generation laptop or desktop computer with the latest web browser installed, capable of handling multiple software applications at the same time (a tablet or mobile device is not suitable for this training).
- HD webcam (built-in or USB plug-in).
- Speakers and a microphone (built-in or USB plug-in). A headset is highly recommended for optimal audio quality.
- Internet connection with a minimum of 2.5 Mbps download and 3.0 Mbps upload.
- Two display monitors are highly recommended: one for joining the virtual classroom and viewing e-course documentation (if applicable), and the other for completing class exercises and assignments.
View Sample Certificate of Completion
Upon successful completion, each learner shall receive a digital Certificate of Completion that is recognized globally.