Cookie Policy

This Cookie Policy explains how Kelmac Group® uses cookies and similar technologies on its website, online course pages, login areas, contact forms, newsletter sign-up forms, learning-related pages and other digital services.

Kelmac Group® provides learning, consulting and auditing solutions across multiple regions, including Europe, the USA and Asia. The website supports users who browse Kelmac Group® services, search for courses, access course information, use login functionality, submit enquiries, subscribe to newsletters or interact with Kelmac Group® online services.

This Cookie Policy should be read together with Kelmac Group®’s Privacy Policy and, where applicable, its Learner Privacy Notice.

Cookies and similar technologies may be used to make the website work, improve security, remember preferences, understand how visitors use the website, support online learning services, manage user sessions and improve the user experience.

Kelmac Group® will only use non-essential cookies or similar technologies, including analytics, performance, advertising or targeting technologies, where any consent required by applicable law has first been obtained.

Cookies are small text files placed on a computer, tablet, smartphone or other device when a user visits a website. They allow a website to recognise a device and store certain information about preferences, actions or a browsing session.

Similar technologies may include pixels, tags, scripts, local storage, software development kits, tracking URLs and other technologies that store information on, or access information from, a user’s device.

Some cookies are necessary for the website to function. Other cookies are optional and may be used for purposes such as analytics, performance measurement, personalisation, marketing or service improvement.

Cookies may be set directly by Kelmac Group®. These are known as first-party cookies. Cookies may also be set by third-party service providers used by Kelmac Group®, such as analytics providers, learning or course-management providers, hosting or security providers, form or newsletter providers and embedded-content providers. These are known as third-party cookies.

The third-party analytics and tag-management services currently confirmed for the website are Google Analytics, Google Tag Manager and Microsoft Clarity. Google Tag Manager is used to manage and deploy website tags; whether a particular tag places or accesses cookies depends on the service configured through it.

Kelmac Group® may use the following categories of cookies and similar technologies.

4.1 Strictly Necessary Cookies

Strictly necessary cookies are required for the website or a service requested by the user to operate properly. They may support functions such as security, network management, page navigation, login sessions, load balancing, fraud prevention, storage of cookie preferences and access to secure areas.

Where a cookie is genuinely necessary to provide a service explicitly requested by the user, consent is not normally required. Kelmac Group® nevertheless provides information about such cookies through this Cookie Policy and, where available, the cookie preference interface.

The exact names, providers and expiry periods of website-platform, hosting, security, login and consent-management cookies depend on the live website configuration. These should be kept under review through periodic cookie scans and the website’s consent-management configuration so that the information presented to users remains accurate.

Examples may include:

These cookies are set when Stripe.js loads on registration or checkout pages, such as payment pages used for course registration. Kelmac Group® API routes, including payment-related API routes, return JSON responses only and do not set cookies. Examples of payment-related API routes that do not set cookies include:

• /api/v1/stripe/payment-intent
• /api/v1/stripe/checkout-session
• /api/v1/payment/create-payment

4.2 Functional Cookies

Functional cookies enable enhanced features and may remember choices such as language, region, course-search preferences, form progress or display settings. These cookies are not treated as strictly necessary merely because they improve convenience. Where applicable law requires consent, they will not be activated until the user has made the relevant choice.

Kelmac Group® does not currently use functional cookies on kelmacgroup.com. Functional cookies are cookies that may be used to remember choices made by users, such as language preferences, region settings or account preferences.

4.3 Analytics and Performance Cookies

Analytics and performance cookies help Kelmac Group® understand how visitors use the website. They may collect information such as pages visited, time spent on pages, links clicked, browser or device type, approximate location, referral source and technical or error information. Kelmac Group® uses this information to improve website performance, navigation, course information, user experience and service delivery.

Analytics cookies are non-essential and will only be used where the required consent has been obtained.

Cookie names and lifetimes can change where a provider changes its technology or where Kelmac Group® changes its configuration. The live cookie preference interface, where implemented, should be maintained as the operational source for the cookies detected on the website.

4.4 Newsletter and Form-Related Technologies

Kelmac Group® website includes newsletter sign-up and contact functionality. Cookies or similar technologies may be used to support form submission, prevent spam or misuse, measure sign-up activity and manage subscription preferences.

Kelmac Group® does not currently use newsletter, CAPTCHA or form-related cookies on kelmacgroup.com. If Kelmac Group® introduces tools in the future that set cookies, such as newsletter platforms, CAPTCHA tools, embedded forms or third-party plugins, this Cookie Policy will be updated accordingly.

4.5 Advertising and Targeting Technologies

Kelmac Group® may use advertising or targeting technologies in the future to measure campaigns, understand advertising performance or deliver more relevant communications. Such technologies are not strictly necessary and will not be activated before the required consent is obtained. If advertising or remarketing tools are introduced, the cookie information presented to users will be updated accordingly.

Kelmac Group® may use information collected through cookies and similar technologies to:

• operate and secure the website;
• maintain user sessions and login functionality;
• remember cookie preferences;
• provide course search and website navigation functionality;
• process contact, enquiry and newsletter forms;
• understand how users interact with the website;
• improve website content, course information and user experience;
• identify and fix technical issues;
• measure the effectiveness of campaigns or communications;
• protect the website from misuse, spam, fraud or unauthorised access; and
• support online learning, course access and learner services.

Where information collected through cookies identifies, or can reasonably be linked to, an individual, Kelmac Group® will process that information in accordance with its Privacy Policy and applicable data protection law.

Where a cookie banner or preference centre is available, users can use it to accept, reject or manage non-essential cookies by category. Users should also be able to change or withdraw their choices after their initial selection using the cookie settings mechanism made available on the website.

Users may also control cookies through their browser settings. Most browsers allow users to block or delete cookies, or to receive a warning before cookies are stored. Blocking strictly necessary cookies may prevent parts of the website or requested services from working correctly.

Some third-party providers may also offer their own privacy or opt-out controls. Those provider controls are separate from Kelmac Group® website cookie preferences.

Where applicable data protection law requires a legal basis for processing personal data collected through cookies, Kelmac Group® relies on the appropriate legal basis depending on the nature and purpose of the cookie. Where cookie-related information involves personal data, Kelmac Group® processes that personal data in accordance with its Privacy Policy and applicable data protection laws. The Stripe cookies listed above are used for payment security and fraud prevention in connection with a payment service requested by the user.

Kelmac Group® will not intentionally activate non-essential cookies or similar tracking technologies, such as analytics, performance, marketing or targeting technologies, before obtaining consent where consent is required by applicable law.

Consent must be freely given, specific, informed and unambiguous. Non-essential categories should not be pre-selected. Users should be provided with a genuine choice to accept, reject or manage non-essential cookies without losing access to the website merely because they decline optional tracking.

Users may withdraw or change their consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn, but it will apply to future use of the relevant non-essential technologies.

Kelmac Group® operates across multiple regions and may use service providers that process information in different countries. Where information obtained through cookies or similar technologies constitutes personal data and is transferred internationally, Kelmac Group® will address those transfers in accordance with its Privacy Policy and applicable data protection requirements.

Third-party services may process information under their own terms and privacy notices where they act independently. Users are encouraged to review the privacy information made available by relevant third-party providers.

Kelmac Group® may update this Cookie Policy from time to time to reflect changes in cookies, website functionality, learning platforms, third-party providers, legal requirements or operational practices.

The “Last updated” date at the top of this policy will show when the policy was last revised.

Where material changes are made, Kelmac Group® may provide additional notice through the website, cookie banner or other appropriate communication channel.