Crisis Management Food Processor Practitioner Course Program
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Prior Knowledge Requirements
No requirements available for this course yet.
Virtual Technology Requirements
To participate in the virtual training sessions, you will need:
- Workplace Networks & VPN Connections
- In our experience, Workplace IT environments’ internal configurations and available software can vary (new or old), and there may be various limitations or other restrictions in place, and as such, the functionality of any Learning Management System (LMS) may be impacted, restricted, and may not perform well.
- The use of a VPN connection can result in poor performance and interfere with the SSO (Single Sign On) that connects users from our website and associated applications to their eLearning modules. We strongly recommend ensuring you are disconnected from a VPN or Proxy Server if experiencing any issues with accessing the eLearning modules.
- Recommended Operating Systems
- Windows 7/10, macOS Sierra, iPad iOS 10
- Mobile Devices
- The Kelmac Group Academy LMS is not available on a mobile app at this time. We recommend using a web browser on a mobile device to complete any eLearning modules. However, if completing any final assessment, we recommend completing it via a desktop browser.
- Internet Speed & Reliability
- We recommend using an internet connection of 256 Kbit/sec or faster, which will ensure that you can successfully access our eLearning modules. A stable connection is important to ensure you do not experience any outages during the completion of any module or any final assessment (s).
- Recommended Internet Browsers
- Google Chrome 32-bit version 50 or later (most recommended)
- Safari 10 or later
- Note: Add-ons and toolbars can affect any browser’s performance.
- Recommended Settings
- We recommend that the following settings be enabled:
- Cookies
- Pop-ups (in both Internet browsers and security software)
- JavaScript
- Plugins
- Latest Version of Adobe Flash Player
- Latest Version of Adobe Acrobat Reader
- To view all resources made available within our LMS, you will probably need Microsoft Office (Word, Excel, PowerPoint) or an equivalent (i.e, Open Office, Viewer) installed.
- Virtual Learning Technology Requirements
- General
- Laptop or desktop computer (Note: A tablet or mobile device is not suitable for this training)
- Advisory: Certain features ONLY work on the laptop/desktop version & each Learner will be required to actively participate in online exercises/assignments via virtual breakout rooms in groups
- Webcam – Built-in or USB plug-in
- Advisory: This is required to be enabled for the duration of any live or group exercises, as 100% attendance & participation are required on all virtual workshops. We must be able to verify attendance during live sessions and during any virtual breakout sessions.
- Speakers and a microphone – Built-in or USB plug-in. We strongly recommend a headset for this training.
- Advisory: A headset will ensure that each Learner can effectively communicate & listen. Plus, a headset will provide a better filter for any background noise or interference that may impact the Learner experience, and that of other Learners.
- Internet connection – Minimum of 1.0 Mbps
- Advisory: Naturally, each Learner should ensure that they have reliable access to the Internet during the training, either through a suitable Wi-Fi or wired connection. Any disruptions may cause difficulties during the training and, in certain cases, if large portions of the training are missed, a Learner may not be able to complete the program (Certification Criteria may not be met).
- Zoom Workday
- This is the platform we use for video and team collaboration. Approximately 1 week in advance, a calendar invite including a link to access training material where the course documentation & resources are located. This team’s environment will also be used for submitting/sharing completed individual and team-based assignments.
- We will be sharing access with the EMAIL ID that was provided to us when each Learner was registered for the course.
- It is important that each Learner verifies that they can access the Zoom Workday platform successfully in advance of the live workshops to avoid delays or their planned attendance being impacted by not being able to access the Zoom Wokrday platform during the training.
- For support with accessing the Zoom Platform, please contact one of our representatives for assistance in advance of the start date to ensure you can gain access on the date of your training.
- Mimeo DRM Application - Digital Course Material
- This is the platform we use
Course Overview
At the end of this learning event, Learners will be able to create and maintain a crisis management plan, create and maintain a crisis management simulation program, effectively handle an organization specific crisis’s including post-crisis review, while maintaining shareholder economic value, enhancing customer and regulatory trust, relevant ISO and statutory and regulatory criteria.
Learning Objectives
At the end of this course, learners will:
Understand Crisis Management fundamental principles, how crisis’s emerge, progress and impact individuals, the organization and the organization’s reputation with relevant interested parties and why having a properly prepared crisis management plan is imperative
Be able to establish the organization’s Crisis Management organization structure and set out how it is expected to work, i.e. issues round table, crisis management committee and other key roles, observer etc.
Be able to develop an organization specific Crisis Management Plan, related documents and record templates
Understand the Crisis Management Lifecycle and key activities associated with each stage of the cycle and simulate and manage an organization crisis effectively
Be able to create an organization Communication Plan and manage communication effectively with relevant interested parties
Be able to conduct an organization specific Crisis Management simulation and conduct an organization specific Crisis Management simulation exercise during the live learning event [optional]
Be able to conduct a Post Crisis Evaluation and Post-Crisis Activities competently
Understand the criminal and civil liability claims and damages that may occur, the litigation, what needs to be preserved, and how to move forward without causing irreparable damage to your organization
Understand the fundamental principles of a criminal investigation, how to determine if a criminal investigation is emerging and what to do if there is an active criminal case being prepared and who is culpable.
Our Methodology
Introducing our skilled Consultants!
Gerard Kelly
Principal Consultant
Syllabus breakdown
Introduction and Welcome
- Course Introduction and Welcome
- Course Certification
- Course Learning Objectives
- Course Program/Rules
- Course Assessment
- Privacy, Data Processing, Special Considerations,
- Course Materials
- Virtual and Assessment Platform Overview
- Learner Support
Introduction to Food Safety Crisis Management
- Define the following: Issue, Incident, Emergency and Crisis
- GFSI Crisis Management Requirements
- Types of Food Industry Crises (Foodborne Illness Outbreaks; Product Contamination; Product Recalls; Supply Chain Disruptions; Regulation Violations; Social media and reputational crises
- Cost and Impact of poor crisis management
- Crisis Management Life Cycle
- Case Study or discussion of major food industry crises
Crisis Prevention and Preparedness
- Setting up an Issue Round table
- Building a food safety Culture
- Risk Assessment and Hazard Identification
- Vulnerability Assessment
- Establishing an Emergency Preparedness and Response team
- Establishing a Crisis Management Team
Statutory and Regulatory, Legal CompliancE Obligations and GFSI Requirements
- Statutory and Regulatory Environment
- Legal Compliance Obligations including liability considerations and Insurance
- GFSI Requirements
- Establishing a Legal Register
- Compliance Process and Annual Statement
Establishing a Crisis Management Committee
- Establishing the Crisis Management Committee
- Incident Management Principles
- Decision Making under pressure
Product Recall Management
- Recall Classifications and what they mean including how epidemiological association and investigators work
- Recall Decision-making process
- Traceability and product tracking of all ingredients. Traceability capabilities should allow for fast and precise information for state and federal regulators. How do you assess is your treacability system fit for purpose!
- Customer Notification Process
- Regulatory Notifications
- Recall Effectiveness Checks
- Product Disposition and Recovery including Reprocessing/Rework
- Product Recall Management Documentation and Records
- Assessment #2
- Exercise #3: Drafting emails/correspondence to stakeholders, how to do traceability, what to look for, timelines, etc.
Foodborne Illness Response
- Recognizing outbreak indicators-Dealing with a complaint
- Initial Response Actions
- Sample Collection and Testing
- Root Cause analysis
- Handling and working with Regulatory and Public Health Authorities
- Corrective and Preventive Actions plus Risk Assessment [CAPA/RA]
Crisis Management
- Principles of Crisis Communications
- Identifying Interested Parties/Stakeholders
- Interested Party/Stakeholder Communications
- Monitoring Media
- Media Relations/Social Media Management
- Preparing, Holding Statements and Press Releases
- Spokesperson Training
Investigation and Root Cause Analysis
- Incident Investigation Procedures
- Evidence Collection
- Interview Techniques
- Root Cause Analysis Tools and Techniques
- Correction, Corrective Action and Preventive Planning including Risk Assessment
Post Crisis Management
- Evaluating Your Crisis Response
- Insulating Your Business
- Key Decisions and Actions
Criminal and Civil Liability
- Harry to provide content
Crisis Management Scenario Planning Exercise [Optional]
- Harry to add content
Course Assessment
- Online Assessment/Examination Preparation
- Examination Debrief
- Online Examination
Course Close
- Summary/Review of Learning Objectives
- Examination Results/Training Certificate
- Class Evaluation
- Class Close
Frequently Asked Questions
Hands-on, ISO 19011-aligned auditing practice (not just theory).
Real audits, role-plays, and case work with reusable templates.
Consultant-Trainers with industry experience and practical insights.
Recognized credential (CQI & IRCA Certified: 18113).
Remember: others train followers, we train leaders.
Hands-on, ISO 19011-aligned auditing practice (not just theory).
Real audits, role-plays, and case work with reusable templates.
Consultant-Trainers with industry experience and practical insights.
Recognized credential (CQI & IRCA Certified: 18113).
Remember: others train followers, we train leaders.
Best for learners with basic ISO 9001/QMS knowledge.
ds competence to plan, conduct, report, and follow up audits.
Practice-led (no clause-by-clause walkthrough)
Emphasizes process/risk-based auditing.
RWorking English for discussions and audit reporting.
New and practicing internal auditors.
Quality/Operations/Process owners supporting the audit programme.
Compliance, procurement, regulatory, and document control staff.
Supervisors/managers improving process performance.
Aspiring Lead Auditors/consultants building toward advanced training.
2 days (~16 hours); typically 08:00-17:00.
Consultant-led Virtual or Classroom with workshops and simulations.
Structured practice in planning, conducting, reporting, and follow-up.
Continuous, in-class assessment of participation and performance.
Translate ISO 9001 into process-based audit trails and sampling.
Apply ISO 19011 principles, ethics, and auditor behaviours.
Interview, observe, and verify objective evidence.
Write clear findings; grade NCs; evaluate CARA effectiveness.
Produce decision-ready reports that inform management review.
Immediate, job-ready internal auditing skills and tools..
Strong bridge to ISO 9001 Lead Auditor progression.
Improves compliance, risk control, and performance.
Globally recognized certificate enhances credibility.
Relevant across manufacturing, services, and public sector.
Yes — scenarios, exercises, and emphasis can match your sector.
Focus on the most relevant processes/requirements for your operations.
Aligns with real work contexts to aid adoption.
Supports your audit programme goals and priorities.
Modern laptop/desktop with current browser and reliable internet.
HD webcam, microphone, and speakers/headset.
Quiet space for interactive workshops; two monitors recommended.
(Tablets/mobile not advised for audit exercises.)
Continuous, in-class assessment through exercises, simulations, and participation.
Demonstrate competence in planning, conducting, reporting, and follow-up.
Full attendance and satisfactory performance are required for certification.
Successful learners receive the accredited Internal Auditor certificate
Virtual Technology Requirements
To participate in the virtual training sessions, you will need:
- A current generation laptop or desktop computer with the latest web browser installed, capable of handling multiple software applications at the same time (a tablet or mobile device is not suitable for this training).
- HD webcam (built-in or USB plug-in).
- Speakers and a microphone (built-in or USB plug-in). A headset is highly recommended for optimal audio quality.
- Internet connection with a minimum of 2.5 Mbps download and 3.0 Mbps upload.
- Two display monitors are highly recommended: one for joining the virtual classroom and viewing e-course documentation (if applicable), and the other for completing class exercises and assignments.
View Sample Certificate of Completion
Upon successful completion, each learner shall receive a digital Certificate of Completion that is recognized globally.