Maintenance - Definition of Service

The maintenance service is designed to maintain an effective organization Management System at the lowest cost of ownership.  The maintenance service can also offer the client to keep abreast of planned changes in management system and auditing standards, statutory and regulatory compliance etc. 

What is the difference between Traditional Versus Kelmac Group® Maintenance Service?

Traditional Maintenance

Kelmac Group® Maintenance

Predominately conformity based

Predominately Kelmac Group® C²E² (conformity, compliance, effectiveness and efficiency based)

Focus is on maintaining certification

Focus is on business and /or performance results including maintenance of certification, i.e. performance benefits and impact on the client

Generally a project plan document template or at best a generic project plan supplied

Editable and detailed project plan supplied showing resources and associated timescales

General advice on approach to be adopted by the client

Tailored advice on best strategies  and tactics to be adopted by the client

Maintenance support is typically delivered by a combination of on-site and basic remote tools, e.g. email

Maintenance support is delivered by a combination of on-site and off-site advanced technology based tools giving the client total control and value based pricing

Frequently re-enforces traditional management systems thinking

Offers the client  new ways of thinking about maximizing client impact

Traditionally the consultant will conduct a series of internal audits for the client.  Traditionally the internal audits will be conformity based and the audit documentation basic.  The consultant may also offer to train company employees on internal audit.  The training provided is typically unaccredited and the quality variable.   The consultant may also offer to facilitate the management review meetings and be present during the initial certification audit.

Fee traditional consultants can keep clients abreast of changes in ISO management system and auditing standards including statutory and regulatory compliance.

The client maintains the management system.  The Kelmac Group® will provide maintenance support, if required.  Specifically the Kelmac Group® will review operational controls, monitoring and measurement information and data at agreed periodic intervals via off-site and secure advanced tools.  We can provide training and awareness training to company employees, as and when required.  We can also conduct an audit for the client prior to customer, regulatory, surveillance and/or re-registration registration audit using Kelmac Group® and IAF Accredited Certification Body Lead Auditors.   As a leading-edge consulting practice we can use our unique perspectives and insights to keep clients ahead of planned changes proposed by ISO and other management systems in management system and auditing standards including statutory and regulatory compliance.  We can facilitate management reviews with the client top management. Finally we can be present during the customer, regulatory or certification body/registrar audit, providing support to the client top management and management representative.

 

Frequently completed by a single consultant practice with limited and single discipline and industry specific expertise of a  single management system

Completed by a multi-skilled and competent consultancy team with a deep multi-discipline and industry specific expertise, of  single and integrated management systems, providing clients with unique perspectives and insights, using innovative and client focused tools

Standard pricing plan

Flexible and value based pricing plans based upon client needs

 

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