Audit & Assessment ISO/IEC 20000:2005 Understanding Training Course
Course Category: I.T Service Management Systems (ITSMS)
Course Title: Understanding ISO/IEC 20000:2005
ISO/IEC 20000-1:2005 is the ISO Standard for IT service management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This intensive one day course provides students with the necessary understanding of the ISO/IEC 20000-1:2005 requirements. The course also discusses the benefits of implementing an IT Service Management system and how conformity to ISO/IEC 20000-1:2005 will impact the day-to-day operations of IT personnel and the organization as a whole. Additionally, the course discusses the differences between BS 15000-1:2002 and ISO/IEC 20000-1:2005.
Course Certification
Kelmac Group Certified Course
This course has been designed by leading experts to provide high quality training to professionals seeking to effectively understand an I.T Service Management System based on ISO/IEC 20000:2005.
Who should attend?
- Staff tasked with managing, implementing, or operating within an IT Service Management system
- Consultants and others who wish to gain an understanding of ISO/IEC 20000.
Benefits to Your Business
- A move towards conformance to an international standard for IT Service Management.
- A step closer towards the ability to provide services that meet customer requirements.
- Use of a management system for tendering of services.
Course Pre-requisites
- This is an introductory course designed for individuals with little or no previous knowledge of ISO/IEC 20000 However, basic knowledge of IT service management is highly recommended.
Learning Objectives
- Understand the purpose of ISO/IEC 20000
- Understand the role of service management processes
- Understand the individual requirements of ISO/IEC 20000 and how they apply to IT service management systems
- Learn basic ISO/IEC 20000 implementation steps
- Understand the ISO/IEC 20000 certification scheme
Course Structure
This course is a 8 hour/1 day course.
Course Start: 08:45a.m & Course Finish: 17:30p.m
A detailed course breakdown is as follows:
- To provide a basic understanding of ISO/IEC 20000:2005
- To examine the certification process
- To review the benefits of achieving ISO/IEC 20000:2005
Course Assessment
The delegate is assessed based on participation and performance throughout the duration of the course. This includes all exercises, role plays, case studies and all other activities during the course. Please note, full attendance is required during the training course.
Training Methodology
Accelerated learning is the most advanced teaching and learning method available today. It's a total system of enhancing and speeding up both the design and learning process. What makes accelerated learning so effective is that itʼs based on the way we naturally learn. It does this by actively involving the whole person, using physical activity, creativity, collaboration among learners, variety that appeals to all learning styles, contextual learning with real-world immersion, the creation of a positive physical, emotional, and social environment and other methods designed to get people deeply involved in their own learning.
What's Included on the course
- Comprehensive Course Manual
- Expertise and Wisdom of Tutor (s)
- Additional Handouts
Further Information
Kelmac Group offer all of our Training Solutions on an In Company/In House basis. These solutions can be tailored to meet the specific needs and requirements of the client.
Our fees are very competitive and if you would like further information, please contact our office directly on +353 (61) 491224 or email info@kelmacgroup.com
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21 May 2012
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11 June 2012
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13 June 2012
